Optimized Field Operations
Optimized Field Operations
Optimized Field Operations
The Field Service integration improved technician scheduling efficiency, resulting in a 20% reduction in appointment cancellations and a 35% increase in first-time fix rates.
Proactive Communication
Optimized Field Operations
Optimized Field Operations
By utilizing customer journey mapping, our customer was able to proactively reach out to customers with tailored offers and updates, reducing churn by 15%.
Reduced Resolution Times
Optimized Field Operations
Enhanced Agent Productivity
Average resolution times decreased by 40% due to the integration of Einstein AI chatbots and streamlined workflows for service agents.
Enhanced Agent Productivity
Better Customer Satisfaction
Enhanced Agent Productivity
With our unified interface, service agents handled 25% more cases per day, leading to more efficient operations.
Better Customer Satisfaction
Better Customer Satisfaction
Better Customer Satisfaction
With our centralized customer data and faster response times, we observed a 30% increase in customer satisfaction scores.
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